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CORONAVIRUS (COVID-19) RESOURCES
LICENSED FOOD FACILITY COMPLAINT FORM
If you have a concern regarding a licensed food facility not following COVID-19 guidelines, please use this form to notify our food program staff.
RESOURCES FOR RESIDENTS, BUSINESSES, AND STUDENTSHeart of Illinois 2-1-1
Heart of Illinois 2-1-1 maintains a comprehensive database of local health and human care programs in Peoria, Tazewell, Woodford, Marshall, Putnam, and Stark Counties. If you need information or assistance with food, shelter, clothing, rental or utility assistance, physical or mental health services, transportation assistance, meal delivery, childcare, or assistance meeting any other basic needs due to COVID-19, please call Heart of Illinois 2-1-1 at 211 or (309) 299-4029 or visit the Heart of Illinois 2-1-1 website.
Illinois Department of Public Health - Coronavirus Hotline
The Illinois Coronavirus Hotline is available 24/7 and staffed with medical professionals specifically trained in answering coronavirus questions. Call 1-800-889-3931 or email the helpline at dph.sick@illinois.gov.
Child Care
- Child Care Resource and Referral Program from SAL Family and Community Services- The child care resource and referral (CCR&R) is a program of SAL Family and Community Services, a not-for-profit 501(c)3 social service agency. The program is part of a statewide network of child care resource and referral agencies funded by the Illinois Department of Human Services (IDHS), and is a part of the Child Care Aware National Network of Child Care Resource and Referral Agencies.
- They offer a Childcare Assistance Program (CCAP) that is still being operated by phone during the COVID-19 situation. For more information, call (309) 309-686-3750 and select Option 2, or visit the CCR&R website here.
Evictions, Housing, and Utilities
Housing/Rent/Utilities Resources
- Heart of Illinois 2-1-1 - For more information on rental assistance, utility payment assistance, and other services offered in our community, please contact 211 by dialing 2-1-1 or (309) 999-4029 on any phone or visiting www.211hoi.org.
- Prairie State Legal Services - Prairie State Legal Services is continuing to provide legal services to low-income residents in need of legal assistance and is continuing to accept referrals from community partners. Prairie State Legal Services has discontinued all unnecessary in-person contact until further notice, but they encourage residents in need of legal assistance to contact their office via phone at (309) 674-9831 or online at visit Prairie State Legal Services.
Healthcare Resources
- Heart of Illinois 2-1-1 - For those in need of medical care who may not currently have a primary care physician or health insurance: please contact Heart of Illinois 2-1-1 for assistance. HOI 2-1-1 can also provide resources to help with rental or utilities assistance, childcare, transportation, and more. They can be reached by calling 2-1-1 or (309) 999-4029. You can also visit the Heart of Illinois 2-1-1 website.
Mental Health and Well-Being
- Call4Calm for Illinois Residents- The Illinois Department of Human Services’ Mental Health Division has launched a free-of-charge emotional support line for Illinois residents experiencing stress and mental health issues related to COVID-19.Individuals who would like to speak with a mental health professional can text “TALK”to 5-5-2-0-2-0, or for Spanish, “HABLAR” to the same number: 5-5-2-0-2-0.
- Call4Calmis free to use, and individuals will remain anonymous. Once a resident sends a text to the hotline, within 24 hours they will receive a call from a counselor employed by a local community mental health center to provide support.
- Techniques to Cope and Stay Connected - The COVID-19 pandemic has increased stress levels for many individuals. The Heart of Illinois United Way, UnityPoint Health - UnityPlace, OSF Healthcare, and the Children’s Home Association of Illinois have compiled a list of available resources for anyone experiencing feelings of concern, worry, or fear. Press release with available resources.
- Trillium Place- Trillium Place is proud to offer the most comprehensive addiction and mental health services in the region to you and your family. Trillium Place provides resources and treatment for those in need of emergency response services relating to mental health and addiction disorders. Trillium Place can be reached by phone at 1(888)311-0321.
Domestic Violence and Resources for Victims of Abuse
- Center for Prevention of Abuse - The Center for Prevention of Abuse continues to be available to those seeking safety from domestic violence, elder abuse, or sexual abuse. The Center’s crisis hotline can be reached 24/7 at 1-800-559-SAFE (7233).
- Illinois Department of Human Services - The Illinois Domestic Violence Helpline can be reached at 1-877-863-6338.
- The Illinois Department of Children and Family Services (DCFS) hotline remains prepared to take calls 24 hours a day in the event of any suspected child abuse that needs reported. The emergency hotline number is 1-800-252-2873. Non-emergencies can also be reported online at Report non-emergencies.
- Prairie State Legal Services Legal Advice Line for Victims of Domestic Violence or Sexual Assault
- Prairie State Legal Services is pleased to launch its telephone legal advice line for victims of domestic violence or sexual assault. This service is available for Peoria County and several surrounding counties. The Legal Advice Line is open Mondays, Tuesdays, and Thursdays from 9 AM - 1 PM and Wednesday evenings 6 PM - 8 PM. Bilingual staff or interpreters are available if needed.
- Prairie State Legal Services - Victims Legal Advice Line: 844-388-7757
- Additional information is available here: Legal Advice Line Flyer (English) - Legal Advice Line Flyer (Spanish)
Resources for Business Owners
- The Greater Peoria Economic Development Council (EDC) has created a Greater Peoria COVID-19 Info and Resources Page for local business owners to utilize and ask questions during the COVID-19 situation.
Pet Owners
- At this time, the American Veterinary Medical Association and the Centers for Disease Control have stated that there is no evidence that companion animals, including pets, can spread COVID-19. However, pet owners who are assumed to have been exposed to COVID-19 should take extra precautions and limit contact with animals.
- If you are ill with COVID-19, have another member of your household take care of walking, feeding, and playing with your pet. Additionally, do not share food, kiss, or hug your pet and wash your hands before and after any contact with your pet. (Remember: While we think of them as members of our families, pets can also act as a surface for germs, like countertops and door handles.)
- Additional information can be found here from the American Veterinary Medical Association or here from the Centers for Disease Control.
Heart of Illinois 2-1-1
Heart of Illinois 2-1-1 maintains a comprehensive database of local health and human care programs in Peoria, Tazewell, Woodford, Marshall, Putnam, and Stark Counties. If you need information or assistance with food, shelter, clothing, rental or utility assistance, physical or mental health services, transportation assistance, meal delivery, childcare, or assistance meeting any other basic needs due to COVID-19, please call Heart of Illinois 2-1-1 at 211 or (309) 299-4029 or visit the Heart of Illinois 2-1-1 website.
Illinois Department of Public Health - Coronavirus Hotline
The Illinois Coronavirus Hotline is available 24/7 and staffed with medical professionals specifically trained in answering coronavirus questions. Call 1-800-889-3931 or email the helpline at dph.sick@illinois.gov.
Child Care
- Child Care Resource and Referral Program from SAL Family and Community Services- The child care resource and referral (CCR&R) is a program of SAL Family and Community Services, a not-for-profit 501(c)3 social service agency. The program is part of a statewide network of child care resource and referral agencies funded by the Illinois Department of Human Services (IDHS), and is a part of the Child Care Aware National Network of Child Care Resource and Referral Agencies.
- They offer a Childcare Assistance Program (CCAP) that is still being operated by phone during the COVID-19 situation. For more information, call (309) 309-686-3750 and select Option 2, or visit the CCR&R website here.
Evictions, Housing, and Utilities
Housing/Rent/Utilities Resources
- Heart of Illinois 2-1-1 - For more information on rental assistance, utility payment assistance, and other services offered in our community, please contact 211 by dialing 2-1-1 or (309) 999-4029 on any phone or visiting www.211hoi.org.
- Prairie State Legal Services - Prairie State Legal Services is continuing to provide legal services to low-income residents in need of legal assistance and is continuing to accept referrals from community partners. Prairie State Legal Services has discontinued all unnecessary in-person contact until further notice, but they encourage residents in need of legal assistance to contact their office via phone at (309) 674-9831 or online at visit Prairie State Legal Services.
Healthcare Resources
- Heart of Illinois 2-1-1 - For those in need of medical care who may not currently have a primary care physician or health insurance: please contact Heart of Illinois 2-1-1 for assistance. HOI 2-1-1 can also provide resources to help with rental or utilities assistance, childcare, transportation, and more. They can be reached by calling 2-1-1 or (309) 999-4029. You can also visit the Heart of Illinois 2-1-1 website.
Mental Health and Well-Being
- Call4Calm for Illinois Residents- The Illinois Department of Human Services’ Mental Health Division has launched a free-of-charge emotional support line for Illinois residents experiencing stress and mental health issues related to COVID-19.Individuals who would like to speak with a mental health professional can text “TALK”to 5-5-2-0-2-0, or for Spanish, “HABLAR” to the same number: 5-5-2-0-2-0.
- Call4Calmis free to use, and individuals will remain anonymous. Once a resident sends a text to the hotline, within 24 hours they will receive a call from a counselor employed by a local community mental health center to provide support.
- Techniques to Cope and Stay Connected - The COVID-19 pandemic has increased stress levels for many individuals. The Heart of Illinois United Way, UnityPoint Health - UnityPlace, OSF Healthcare, and the Children’s Home Association of Illinois have compiled a list of available resources for anyone experiencing feelings of concern, worry, or fear. Press release with available resources.
- Trillium Place- Trillium Place is proud to offer the most comprehensive addiction and mental health services in the region to you and your family. Trillium Place provides resources and treatment for those in need of emergency response services relating to mental health and addiction disorders. Trillium Place can be reached by phone at 1(888)311-0321.
Domestic Violence and Resources for Victims of Abuse
- Center for Prevention of Abuse - The Center for Prevention of Abuse continues to be available to those seeking safety from domestic violence, elder abuse, or sexual abuse. The Center’s crisis hotline can be reached 24/7 at 1-800-559-SAFE (7233).
- Illinois Department of Human Services - The Illinois Domestic Violence Helpline can be reached at 1-877-863-6338.
- The Illinois Department of Children and Family Services (DCFS) hotline remains prepared to take calls 24 hours a day in the event of any suspected child abuse that needs reported. The emergency hotline number is 1-800-252-2873. Non-emergencies can also be reported online at Report non-emergencies.
- Prairie State Legal Services Legal Advice Line for Victims of Domestic Violence or Sexual Assault
- Prairie State Legal Services is pleased to launch its telephone legal advice line for victims of domestic violence or sexual assault. This service is available for Peoria County and several surrounding counties. The Legal Advice Line is open Mondays, Tuesdays, and Thursdays from 9 AM - 1 PM and Wednesday evenings 6 PM - 8 PM. Bilingual staff or interpreters are available if needed.
- Prairie State Legal Services - Victims Legal Advice Line: 844-388-7757
- Additional information is available here: Legal Advice Line Flyer (English) - Legal Advice Line Flyer (Spanish)
Resources for Business Owners
- The Greater Peoria Economic Development Council (EDC) has created a Greater Peoria COVID-19 Info and Resources Page for local business owners to utilize and ask questions during the COVID-19 situation.
Pet Owners
- At this time, the American Veterinary Medical Association and the Centers for Disease Control have stated that there is no evidence that companion animals, including pets, can spread COVID-19. However, pet owners who are assumed to have been exposed to COVID-19 should take extra precautions and limit contact with animals.
- If you are ill with COVID-19, have another member of your household take care of walking, feeding, and playing with your pet. Additionally, do not share food, kiss, or hug your pet and wash your hands before and after any contact with your pet. (Remember: While we think of them as members of our families, pets can also act as a surface for germs, like countertops and door handles.)
- Additional information can be found here from the American Veterinary Medical Association or here from the Centers for Disease Control.